FAQs

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FAQs

Troubleshooting

Troubleshooting

Pairing issues

My blocks keep unpairing on SAM Space. What do I do?

My block won't pair on SAM Space or SAM Blockly. What do I do?

My blocks keep unpairing on SAM Blockly. What do I do?

How do I know which block is “mine” when pairing amongst others on SAM Space?

My blocks won't show up on my Chromebook or Android device. What do I do?

How do I know which block is “mine” when pairing amongst others on SAM Blockly?

My micro:bit won't pair. What do I do?

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Block issues

How do I troubleshoot block issues?

My block isn’t working and there is a blue light. What do I do?

My blocks won't show up in SAM Space. What do I do?

I think I have a broken wireless block and need a replacement. What do I do?

I need to replace a block but I don't know the batch number or date of purchase. What do I do?

My block won't turn on, what do I do?

My DC Motor has loose screws, what do I do?

My block turns orange when I charge it and won't turn on. What do I do?

My block doesn't hold a charge and remains red. What do I do?

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SAM Space issues

The SAM Studio installation isn’t working. Why?

My SAM Space project didn't save. What do I do?

I think there is a bug or issue in the SAM Space app, what should I do?

I accidentally deleted my project on SAM Space. What do I do?

Returning

I would like to return my order. How do I do this?