My block won't turn on, what do I do?

If your block won't turn on follow these steps:

  1. Charge your block; the blocks do not come charged, you will need to charge them before use.
  2. Try resetting the block by holding down the power button for 10 seconds until a white light flashes.

If neither of those work, please complete and submit the form at  Once completed, a team member will be in touch with you shortly about getting you a replacement.