- FAQs
- Troubleshooting
- Pairing issues
My block won't pair on SAM Space. What do I do?
Things to look out for and try if your block won't pair:
- Make sure your blocks are fully charged.
- Make sure your Bluetooth is turned on as the blocks pair to your device via Bluetooth.
- Try closing and re-opening your app.
- Try turning your Bluetooth off and on.
- Try shutting down your computer/device and restarting it.
If your block still won't pair, please contact support@samlabs.com.
Note: If you have a Chromebook or Android device, you will need to enable location services via your Google Admin Console. Download the full instructions below: